Privacy Policy

1. Introduction

Kairos is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our residence services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you have questions about our privacy practices, please contact us at privacy@kairosolea.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Government-issued identification details for rental agreements
• Employment and income verification documents
• References and rental history
• Payment information for rental transactions
• Communication preferences and correspondence with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing rental applications and lease agreements
• Verifying your identity and conducting background checks
• Communicating with you about properties and services
• Managing rental payments and financial transactions
• Providing customer support and responding to inquiries
• Maintaining and improving our website and services
• Sending administrative information and service updates
• Complying with legal obligations and regulations
• Protecting against fraud and unauthorized transactions
• Analyzing website usage to improve user experience

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill our rental agreement with you
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: Our business interests in providing and improving services
• Legal Compliance: Required by Thai law or regulatory obligations

5. Information Sharing and Disclosure

We may share your information with the following parties:

5.1 Property Owners

We share relevant rental application information with property owners to facilitate property selection and lease agreements.

5.2 Service Providers

We work with third-party service providers for background checks, payment processing, maintenance services, and website analytics. These providers are contractually obligated to protect your information.

5.3 Legal Requirements

We may disclose information when required by Thai law, court order, or government request, or to protect our rights, property, or safety.

6. Data Retention

We retain your personal information for the following periods:

• Active client data: Duration of rental agreement plus 7 years for tax and legal purposes
• Application data (not resulting in rental): 2 years from submission date
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 26 months from collection
• Financial records: 7 years in compliance with Thai tax regulations

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure servers with encryption for data transmission
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel
• Employee training on data protection practices
• Secure document storage and disposal procedures

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to maintain high security standards.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and improve services
• Preference Cookies: Remember your settings and choices

You can manage cookie preferences through your browser settings or our Cookie Policy page.

9. Your Rights

Under Thai data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data under certain circumstances
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent
• Right to Lodge Complaint: File a complaint with the Personal Data Protection Committee

To exercise these rights, contact us at privacy@kairosolea. We will respond within 30 days of receiving your request.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will delete that information promptly.

11. International Data Transfers

Your information is primarily stored and processed in Thailand. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Thai data protection standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to registered clients
• Displaying a notice on our website for 30 days after changes take effect

Continued use of our services after changes indicates acceptance of the updated policy.